FREQUENTLY ASKED QUESTIONS

 OUR OPENING HOURS

Our offices are open from 07:00 AM to 08:00  PM.

Our shuttle service works from 06:00 AM to 08:20 PM.

 SHUTTLE BOOKING

You can buy your shuttle ticket on our website www.iNavette.com

Or you can contact us by phone at +33 (0)61 48 713 32

 BOOKING DEADLINE

 We recommend customers book their seats at least 24 hours ahead of time, to give enough time to our team to process your order.

However we will do our best to fulfill last-minute customer orders made by phone at: +33 (0)6 14 87 13 32.

 TRIP DURATION

 In normal traffic conditions the trip lasts only 35 minutes.

 PAYMENT

 All ticket bookings made via on our secured website are paid in advance by credit card or through a PAYPAL account.

All you have to do is to print your booking ticket and to show it with your ID card to the driver when you board the shuttle.

 CHILDREN RATES

Children less than 10 years old = 9 Euros for a one-way trip.

Children above 10 years old = 10.88 Euros for a one-way trip.

Minimum four passengers for each trip. 

 SECURED PAYMENT

 All payments on our website are secured.

We do not store your banking information on our servers.

Your banking information is processed and stored at the bank or on PAYPAL servers.

  DEPARTURE POINTS – LOCATION OF OUR SHUTTLE MINIVANS

 At the subway station METRO MERMOZ-PINEL (LYON) : Our departure and terminus is located exactly at the corner of Boulevard Jean Mermoz and Louis Hugounenq Street, Lyon 8th district. Across from the Post Office.

 At LYON SAINT-EXUPERY Airport : Our departure and terminus is located at the Terminal 1 and Terminal 3 "dépose-minute". We wait for our passengers in the "dépose-minute" area, and for any help do not hesitate to contact us by phone at +33(0)6 14 87 13 32

 OUR ADVICE

 To travel stress-free and with peace of mind, we recommend our passengers make their shuttle booking while taking in account possible flight arrival delays.

 OUR VEHICLES

 Our fleet is composed of minivans with all confort for our clients: air conditioning, heated in the front and at the rear, non-smocking vehicles, with a capacity for 8 passengers and a large space for luggage. 

Gray color vehicles with the iNavette.com logo.

 OTHER DESTINATIONS

 Do not hesitate to contact us for other destinations, we will be happy to send you a free estimate for your trip inside or outside Lyon.

 LUGGAGE

 We accept in our vehicles one medium-size piece of luggage and one hand luggage for each passenger.

 

PS. Our goal is to deliver the best service possible in order to satisfy our clients, so do not hesitate to send us your suggestions.